Aurora Life Sciences, LLC

General Terms
Chargebacks

General Terms

By accessing the site or using the services you agree to be bound by these terms of use and service. If you do not wish to be bound by these terms, you may not access or use this site or the services. If you use this site or service you shall be bound by the terms of this agreement. AURORA LIFE SCIENCES, LLC reserves the right to make changes to these terms and conditions as needed. All modifications will be effective immediately upon posting.

You understand that our doctors are authorizing tests that you have purchased solely for the purpose of processing these tests and that the results are provided to you as educational information only. You understand and agree that AURORA LIFE SCIENCES, LLC does not provide medical advice and that our services are not intended to diagnose, treat, or cure any disease or condition. Any advice or recommendations given by our doctors or staff is for educational purposes only and is not intended to diagnose, treat or cure any disease or condition. To maintain a non-doctor/patient relationship, you understand that medical history may not be obtained during your phone conversation with our doctors.

You understand that you do not hold a doctor/patient relationship with any doctor employed by Aurora Life Sciences, LLC. Any information produced by them (verbally or written) is not intended to treat, diagnose, or cure any disease or condition. Over the phone, results are only explained and not interpreted. By using Aurora Life Sciences, LLC, you agree that you are under the care of a licensed physician in which test results will be interpreted. You understand that our doctors cannot give treatment recommendation. You cannot hold Aurora Life Sciences, LLC or any of its employees responsible for any personal lifestyle changes made after any communication with any of our doctor’s or employees.

You understand and agree that any test recommendations or health information provided from AURORA LIFE SCIENCES, LLC, written or verbal (including educational videos), are for educational purposed only and it not intended to diagnose, treat, or cure any disease or condition.

You understand that your test results carry a risk of false positives and false negatives and do not definitively define a diagnosis. You understand that you cannot be refunded for results that indicate false positives/negatives. This also applies to subjective false positives/negatives. Refunds can be given if there was sample instability and/or a confirmed issue with the lab’s calibration/machinery.

You understand that if you are a licensed healthcare practitioner ordering tests for your patients (your information in the billing area), you must submit a copy of your state license and must be able to order laboratory tests offered on Aurora Life Sciences, LLC in your state. By ordering, you understand that you are considered the “ordering doctor”.

You agree that the information you submit to AURORA LIFE SCIENCES, LLC is truthful and accurate.

AURORA LIFE SCIENCES, LLC will use reasonable efforts to include accurate and up-to-date content in this Website. All product information contained in the Website including illustrations, specifications is believed to be reliable as of the date of uploading of content to the Website, but is subject to change without notice.

AURORA LIFE SCIENCES, LLC makes no warranty or representation as to its accuracy. Content in the Website may contain technical inaccuracies, typographical errors and may be changed or updated without notice.

AURORA LIFE SCIENCES, LLC may also make improvements and/or changes to the products and/or to the programs described in the content at any time without notice.

You will use the AURORA LIFE SCIENCES, LLC site for its intended use.

You understand that AURORA LIFE SCIENCES, LLC accounts are only for adults of 18 years or older and confirm that you are 18 years or older before attempting to create an account.

You understand that test results can sometimes be inaccurate through no fault of AURORA LIFE SCIENCES, LLC.

You will not copy information found on the AURORA LIFE SCIENCES, LLC website nor use it illegally.

AURORA LIFE SCIENCES, LLC shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the Web site. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all services and information provided.

Occasionally, orders may remain in pending mode which means that the ordering of the test has been unsuccessful and no charge to your credit card or PayPal account has taken place. AURORA LIFE SCIENCES, LLC reserves the right to communicate, via email, with the customer to ascertain the reason for the unsuccessful order and how we can assist with, or resolve the problem in, the ordering process.

You agree to not hold AURORA LIFE SCIENCES, LLC LABS responsible for any hacking attempts on your private information stored by AURORA LIFE SCIENCES, LLC LABS.

You agree to indemnify, defend and hold harmless AURORA LIFE SCIENCES, LLC, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you.

Third-party vendors, including Google, use cookies to serve the badge on your website and to serve ads based on a user’s prior visits to your website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. (Alternatively, you can point users to opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.)

You understand that a conversion tracking code is used for analytic purposes. This information is for internal use only and is never given out or sold.

You understand that Auroralifescience.com is a copyright-protected site, owned by Aurora Life Sciences, LLC. Any use of materials on their website, including reproduction, modification, distribution or republication, without the prior written consent of Aurora Life Sciences, LLC is strictly prohibited.

You understand that your non-health information will be used in our CRM (Customer Relations Manager) software.

Chargebacks

Services that are performed that are paid with a credit card, debit card, PayPal or with financing, are not eligible for post-lab report payment challenges unless overturned by Aurora Life Sciences, LLC  administrative staff (in writing). I agree with the terms and conditions checking out on Auroralifescience.com, you agree for your PHI to be used in any chargeback disputes and/or collections.